The authors argue that the growth of the service sector in the world economy in recent decades is the main justification for service operations to attract increased attention from researchers. March 2017. As mentioned earlier, the use of a relatively large sample size allows an unbiased result to be obtained. Despite the revealing results, this study presents some limitations that reduce the power of its conclusions. (1998), “Empresas e organizações: mudanças e modernização [Companies and organizations: changes and modernization]”, in Viegas, J.M.L. This helps the firm to develop newer and higher quality product. The need for training in these areas will continue to grow together with the trend of an increasing percentage of work migrating to the service sector. Like forecasting, capacity planning is difficult. 1-12. Both manufacturing and service companies are hiring professionals in the area of operations management with the expectation that they will be engaged with leadership activities in the organization. 24 No. They naturally prefer locations where they and their families will enjoy living. “Harder” topics, more related to engineering and manufacturing—a characteristic identified by Corrêa et al. Analysis of Table III shows that, of the 394 vacancies in the operations management area, only 4.8 percent of the vacancies demanded education in business administration, against 36.8 percent of vacancies that required education in production engineering. Operations management is considered one of the most significant elements in any kind of business especially if the business is associated with Production and Manufacturing. (2015), “Avaliação do ensino sobre gestão de cadeia de suprimentos nos cursos superiores de tecnologia em logística na grande São Paulo [Evaluation of teaching about supply chain management in logistics technology courses in the greater São Paulo]”, Revista Alcance – Eletrônica, Vol. It conducts analysis and development. According to Gallie (1991), there is a clear trend toward the standardization of non-manual work, which was formerly typical for manufacturing processes only. For maximum benefit, you need to evaluate the individual process in the context of the overall system of processes it connects to. The list of companies devoting at least a portion of their operations to mass customization is growing steadily. The increase in service activity was accompanied by a 20 percent reduction of the manufacturing sector in Europe and the USA, and 11 percent in Japan. Recently, Jung et al. Starting with the objective of verifying the practical importance attributed to the themes of operations management by its practitioners, and seeking to understand how manufacturing and service organizations differ in this, we collected and analyzed 394 job postings by manufacturing and service companies. Choi and Rasmussen (2009) assessed the most important qualifications and skills required for the position of digital librarian by analyzing 363 job postings. These differences were reasonably foreseeable: the routine of manufacturing operations tends to be more complex than that of services, which would justify a greater concern with routine management by manufacturing companies. Bortollossi, L.N. There’s a great temptation to simply automate an existing process with imbedded inefficiencies. Naturally, mass customization doesn’t work for all types of goods. 457-467. For these authors, the reduction of trade-offs, mapping of value flow, increase in employees’ capacity and organization of work teams focused on improvements are examples of important objectives for both manufacturing and service activities. The role of operations managers in the manufacturing sector includes production planning, production control, and quality control. As also pointed out by Heineke and Davis (2007), once the service sector surpassed 50 percent of the economy, which happened in the 1950s, researchers—especially economists—began to examine the characteristics of services and to adapt and apply concepts to them that had originally been developed to deal with manufacturing operations. 373-389., Copyright © 2018, Jurandir Peinado, Alexandre Reis Graeml and Fernando Vianna, Published in Revista de Gestão. The course material is prepared by experienced professionals who have been in the industry for several decades. As can be seen, collecting data from job posting ads published by online agencies have become a data source option for researchers working in diverse areas. From a theoretical perspective, the present study is justified by the possibility of increasing knowledge about the importance of specific topics, from operations management to organizational practice, which could guide new efforts by researchers to deepen the theoretical knowledge informing operations management teaching and practice. Operations management is all about transformation, though—taking inputs and transforming them into outputs—and it involves things like suppliers, supply chains, and logistics. Operation management is a process that involves planning, organizing, managing, controlling and supervising the production and manufacturing processes. The content of the job offers presented in the selected sites was submitted to content analysis as prescribed by Bardin (2009, p. 44). and Pereira, R.S. The working professionals can pursue this course to witness speedy promotions and enormous hike in their salary. and Fitzsimmons, M.J. (2010), Administração de serviços: operações, estratégia e tecnologia da informação [Services Administration, Operations and Information Technology Strategy], 6th ed., Bookman, Porto Alegre. MIT School of Distance Education offers PGDBA in Operations which is a course equivalent to MBA in Operations. Operations management is closely associated with factors like planning, organizing, and supervising the Production and Manufacturing services of the business. 2, pp. According to Arkader’s (2003) survey, traditional Brazilian academic journals tended to publish papers more concerned with issues related to materials and inventory management. Kon, A. Peleias, I.R., Guimarães, P.C., Silva, D. and Ornelas, M.M.G. Faria et al. What if it intends to offer a wide range of products? Mechanization, automation and standardization also contributed to the increased relevance of service provision (Almeida, 2004). 3, pp. 367-386. The foundation of any solid manufacturing operations management strategy is real-time, accurate, reliable data. 6, pp. The process of collecting and selecting job vacancies was performed according to the criteria already described in item 4.2 and resulted in obtaining 394 job vacancy ads for the five Brazilian regions, as shown in Table II. Identify three goods that could probably be adapted to mass customization and three that probably couldn’t. Fortunately, there were very few cases where this was necessary. Given the high traffic and importance of warehouses, the potential to go lean in these areas is massive. We also assessed if the offered position required mastery of the English language to carry out the activities related to operations management. Operations Management plays a vital role to run any project successfully. The data were separated according to industry (manufacturing or service), as shown in the second and third columns, respectively.